Privacy Statement

This Privacy Statement describes how ("", "we", "us" and "our") use any information from which any individual can be identified, such as names, contact details and ID data ("Personal Information"). At, we believe that the Personal Information you provide to us must be kept confidential and used in a responsible fashion. We consistently strive to put our best efforts towards achieving both of these objectives. is committed to safeguarding all Personal Information we receive either directly from you or that has been provided to us from any third party ("you" and "your"). To the extent that any Personal Information is collected, it will be held in confidence in accordance with the Data Protection Legislation (as defined below). Please read the following Privacy Statement which explains how we use and protect your information.

We will only use Personal Information which is provided to us, or otherwise obtained by us, as set out in this Statement. We will ensure that your Personal Information is handled in accordance with the "Data Protection Legislation" (meaning any law applicable from time to time relating to the processing of Personal Information and/or privacy as the same may be re-enacted, applied, amended, superseded, repealed or consolidated in any jurisdiction to which we are subject, including without limitation.

This Privacy Statement covers:


We may have either collected or received your Personal Information from a range of different sources as set out below.

When you use this website ( or any other of our websites (the "Website"), please bear in mind that we may record:

We do this by using cookies (although the information we gather through our cookies is protected). Please see our Cookie Notice

Once you register for membership, log in, or submit information through the Website we will know who you are and your activities on the Website and information about you and/or your company may be recorded on our systems. For example, we may ask for the following information when you sign up for membership of our specialist software support services or email news services, or when you buy products from us or register your products online:

We may also collect Personal Information from you at trade shows/events, from telephone calls, surveys and/or other correspondence with you.

If you make a purchase from us we may also ask for payment information such as the details of the payment card you are using to pay for any products/services.

Where you apply for a job with us, we may collect from you and third parties (where relevant) additional Personal Information such as your CV, any references and any other information that you supply to us as part of your application. Unless you ask us to keep such information on file for future opportunities or we need to retain such information for compliance with our legal obligations, in the event that you are unsuccessful, we will only retain this Personal Information for as long as is reasonably necessary to process your application.

Where you are employed by us, we may collect Personal Information from you which is necessary for us to carry out our obligations in connection with your employment, such as information we need for payroll, tax or pensions purposes. Personal Information which we process when measuring your performance, in connection with disciplinary action or in connection with applying for a work permit or visa or to comply with immigration law, and general Personal Information such as your name, contact details and emergency information.

Where you or your employer (or any other entity you work for) provide services to us, we may receive your Personal Information. We will only process such Personal Information in connection with the provision of the services and in accordance with this Privacy Statement. In addition, where necessary, we may also share your Personal Information with our customers or other third parties in order to provide our services.

By visiting and/or contacting us through the Website (or otherwise engaging with us), you acknowledge that we may collect, use and transfer your Personal Information as set out in this Statement. We reserve the right to change this Statement from time to time and you should therefore check this page frequently to ensure that you are happy with any changes.


We may receive information from third parties who collect Personal Information from you and pass it on to us. For example, we may receive information from the organisers of trade shows/events that you have attended.

Our staff may also give us emergency contact information as part of our emergency scenario planning and may give us details of their dependents and of other people in relation to their employee benefits arrangements. Where this is the case, our staff are responsible for obtaining the relevant consents from you to ensure you are happy with the ways in which your Personal Information will be used.

2.1 What about Sensitive Personal Information?

"Sensitive Personal Information" is Personal Information concerning an individual's (i) racial or ethnic origin, (ii) political opinions, (iii) religious beliefs or other beliefs of a similar nature, (iv) membership of a trade union, (v) physical or mental health or condition, (vi) sexual life or orientation, (vii) commission or alleged commission of any offence or any proceedings for any offence committed or alleged to have been committed by him/her, the disposal of such proceedings or the sentence of any court in such proceedings.

We may ask you to provide us with Sensitive Personal Information from time to time, for example in connection with an employment application. Providing us with this information is entirely voluntary and subject to your express consent, however, we may be unable to carry out some activities necessary to process your application, instructions or other requests without the provision of such information.

Where we do receive Sensitive Personal Information, we will only keep such information for as long as strictly necessary in order to comply with our obligations under the law.


For more information about our use of cookies please see our Cookie Notice.


We may use your Personal Information for a variety of reasons, the main reason is to provide you with the Website and our products and services (whether available via the Website or offline). We also use Personal Information for:


If you decide that you no longer wish to receive marketing emails from us, please follow the unsubscribe link in one of our marketing email messages and if at any time you do not want your information used for direct marketing purposes please contact us.

Please note that we may send out periodic emails, including to inform you of a technical service or security issues relating to a product or service you have requested or purchased, or confirming your request or purchase of a product or service. You will not be able to choose to unsubscribe from these communications, as they are considered an essential part of the service you have chosen.


We will only keep your Personal Information for as long as we reasonably require and, in any event, only for as long as the Data Protection Legislation allows.


The Website or marketing email messages sometimes include links to other websites which are not within our control. Once you have left the Website/marketing email message, we cannot be held responsible for the content of other websites or the protection and privacy of any information which you provide to those websites. You should exercise caution and look at the privacy statement applicable to the website in question.

8. CHANGES TO THE PRIVACY STATEMENT may amend this Statement at any time without notice. By continuing to use the Website and making use of our services you agree to the updated Statement. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) the Website, and/or our services. Any changes to this Statement will be posted on the Website.


Should you have any queries or complaints in relation to how we use your Personal Information, please contact us. Should you wish to take any complaints or queries further, you have the right to contact the appropriate data protection authority in your jurisdiction regarding such issues.


If you believe that has not complied with this Privacy and Cookie Statement, or if you have any questions about our privacy practices please feel free to contact us at

If you have a complaint, please describe in as much detail as possible the ways in which you believe that this Privacy Statement has not been complied with. We will investigate your complaint promptly. This Privacy Statement was last updated: 16th July 2018.